DELIVERY

UNKNOWN ARTICLES OFFERS COMPLIMENTARY 2-DAY SHIPPING WITHIN CANADA AND COMPLIMENTARY 3 TO 4-DAY SHIPPING TO ALL OTHER COUNTRIES. INTERNATIONAL 2-DAY SHIPPING RATES ARE PROVIDED AT CHECKOUT.

ALL APPLICABLE TAXES AND IMPORT FEES ARE CALCULATED AND INCLUDED IN THE PRICE BREAKDOWN SHOWN AT CHECKOUT. THERE ARE NO ADDITIONAL FEES UPON PACKAGE DELIVERY.

ORDERS RECEIVED BEFORE 12:00 PM ET ON BUSINESS DAYS WILL BE SHIPPED ON THE SAME DAY; ORDERS RECEIVED AFTER 12:00 PM ET OR ON WEEKENDS WILL BE SHIPPED ON THE NEXT BUSINESS DAY.

FOR MORE DETAILS ON THE DELIVERY OF YOUR UNKNOWN ARTICLES ORDER, PLEASE SEE OUR DETAILED SHIPPING POLICY.

RETURNS

UNKNOWN ARTICLES OFFERS COMPLIMENTARY RETURNS AND EXCHANGES FOR UP TO 14 DAYS FROM THE DAY YOU RECEIVE YOUR ORDER. 

TO BEGIN YOUR RETURN OR EXCHANGE, FOLLOW THE STEPS BELOW:

(1) EMAIL INFO@UNKNOWN-ARTICLES.COM WITH YOUR ORDER NUMBER INCLUDED IN THE SUBJECT LINE. FOR RETURNS, THE EMAIL SHOULD CONTAIN A BRIEF DESCRIPTION OF WHY THE PRODUCT(S) IS BEING RETURNED. FOR EXCHANGES, THE EMAIL SHOULD SPECIFY THE NEW PRODUCT(S) YOU WISH TO RECEIVE.

(2) WITHIN ONE BUSINESS DAY, A UPS RETURN LABEL WILL BE PROVIDED THROUGH EMAIL. PLEASE PRINT AND ATTACH THE LABEL TO THE PACKAGE BEING RETURNED.

(3) THE EMAIL WILL INCLUDE A PRE-SCHEDULED UPS PICK-UP WINDOW FROM THE DELIVERY ADDRESS. ALTERNATIVELY, YOU CAN DROP THE PACKAGE OFF AT ANY UPS LOCATION.

(4) ONCE THE PRODUCT(S) IS RECEIVED AT OUR WAREHOUSE – FOR RETURNS, A REFUND WILL BE ISSUED WITHIN ONE BUSINESS DAYS. FOR EXCHANGES, THE NEW PRODUCT(S) WILL BE SHIPPED WITHIN ONE BUSINESS DAY.

FOR MORE DETAILS ON RETURNS, PLEASE SEE OUR DETAILED RETURN POLICY.